Privacy Policy

Privacy Policy

Effective Date: July 2026

The Supportive E.A.R. Counseling, LLC ("The Supportive E.A.R. Counseling," "we," "our," or "us") values your privacy and is committed to protecting the information you share with us.

This Privacy Policy explains what information may be collected through this website and how it is used.

Information We Collect

If you contact us through our website, schedule a consultation, or submit a contact form, we may collect:

• Name

• Email address

• Phone number

• Information you voluntarily provide

Please do not submit confidential or sensitive mental health information through the website's contact form or email.

How We Use Information

Information you provide may be used to:

• Respond to your questions

• Schedule consultations or appointments

• Communicate regarding services

• Improve our website and client experience

We do not sell or rent personal information to third parties.

Website Analytics

This website may use standard website analytics that collect anonymous information such as:

• Browser type

• Device type

• Pages visited

• General geographic location

• Time spent on the website

This information is used solely to improve the website.

Cookies

Our website may use cookies to improve functionality and user experience.

You may disable cookies through your browser settings if you prefer.

Security

Reasonable safeguards are used to protect information submitted through this website.

However, no method of internet transmission is completely secure. Please avoid sending confidential clinical information through email or website forms.

Links to Other Websites

This website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

HIPAA

Submitting information through this website does not establish a therapist-client relationship.

Once you become a client, your protected health information will be handled in accordance with applicable federal and state privacy laws, including HIPAA.

Changes

This Privacy Policy may be updated periodically.

Contact

The Supportive E.A.R. Counseling, LLC

Ed Rindler, LPCC

(513) 341-5887

ed@thesupportiveear.com

No Surprises Act

Understanding Your Rights Under the No Surprises Act

Beginning January 1, 2022, federal law provides protections for individuals who pay for healthcare services themselves rather than using insurance.

If you are not using insurance to pay for counseling services, you have the right to receive an estimate of the expected cost of treatment before services begin.

This estimate is called a Good Faith Estimate.

The estimate includes:

• Expected cost of services

• Session fees

• Any additional expected charges

If you receive a bill that is at least $400 higher than your Good Faith Estimate, you have the right to dispute the charges through the federal patient-provider dispute resolution process.

Receiving a Good Faith Estimate does not require you to begin counseling, nor does it obligate you to continue treatment.

Additional information is available through the Centers for Medicare & Medicaid Services (CMS).

Good Faith Estimate

Good Faith Estimate

Under the No Surprises Act, healthcare providers are required to provide uninsured or self-pay clients with a Good Faith Estimate of expected healthcare costs.

What is a Good Faith Estimate?

A Good Faith Estimate outlines the expected cost of counseling services before treatment begins.

It is intended to help you make informed financial decisions regarding your care.

What Does It Include?

Your estimate may include:

• Intake session

• Individual counseling sessions

• Couples counseling sessions

• Other anticipated services discussed during treatment planning

Because counseling is individualized, the total number of sessions cannot be predicted with certainty.

Your estimate represents the best information available at the time it is provided.

If Your Needs Change

Counseling goals sometimes change over time.

If the anticipated frequency or duration of treatment changes significantly, an updated Good Faith Estimate may be provided.

Questions

If you have questions regarding your estimate or treatment costs, please contact us before your appointment.